R13, 2023-04-09

NOTE: Artisan Inn, Vacation Homes, Twine Loft Dining does not accept paper waivers, please submit electronically.

Artisan Inn Rental Waiver 
& Package Cancellation Policy
Guests agree to respect the following policies.

  • Smoking is not permitted inside the property.
  • Pets are not permitted.  
  • The max number of guests listed for a property may not be exceeded and Artisan Inn properties (inside and grounds) may not be used for special events (ex weddings, parties..) unless permission has been granted by management. 

PACKAGES MUST BE BOOKED IN ADVANCE OF THE ARRIVAL DATE
A package includes accommodations, evening meals, hot breakfasts (or an option for packed breakfast for those on the move early) and few extra treats from the inn. Gratuities and beverages are not included.

DEPOSIT & CANCELLATION

REQUIRED DOWN PAYMENT: The advertised base rate (this is the higher rate shown on the rate range) for the room or vacation home will be charged as a down payment for the package. The deposit amount can be found in the item description for this package. The cancellation policy is as follows.

Deposits on bookings cancelled

  • By 10pm Newfoundland time the day after they were made will be fully refunded minus 6% to cover banking fees from processing and refunding the deposit provided.
  • More than 29 days prior to the first reserved date* will be refunded minus a $25 plus tax administration fee for rooms or $45 plus tax administration fee for vacation homes. Guests can also choose to receive a gift certificate in their name worth 100% of the deposit***.
  • 29 Days to 14 Days (vacation homes)/29 Days to 9 Days (rooms) prior to Package Bookings: The deposit is non-refundable. 
  • After the dates outlined above The full amount of the package can be charged to the card.
  • ADJUSTING A PACKAGE 9 DAYS OR MORE DAYS PRIOR TO THE FIRST RESERVED DATE: Guests also have until 9 days prior to remove the package options from their booking (if you would like to switch it to a regular booking or remove a portion of the included meals). The invoice will be adjusted to reflect items remaining at regular advertised pricing for that time and season.
  • CANCELLING A FULL PACKAGE WITHIN 8 DAYS
    It is not our intention to make clients feel there is no flexibility, however, we make plans and investments in order to honour these reservations that determine how and when we open our season. A shoulder season package guarantees that we will operate our restaurant during your visit even if we have no other guests. This influences our decision to accept additional reservations for that evening, what groceries we buy in preparation for your meals and how we schedule our staff. Credit card processing fees are also incurred for the purchase of the package. If you need to cancel under special circumstances, or need to adjust the dates at any time, please call us to discuss potential options.

    Should you decide to cancel the full package between 8 days to 2 days prior to the reservation, only $75 per person booked under the package will be refunded. Within 24 hours of the first booked dinner no portion of the package is refundable.

*, **, *** See below signature line for further details


Consider selecting a policy that covers trip interruption and cancellation due to the Covid-19 pandemic


Please enter your legal name as it appears on your passport.



Click to Sign
Signature


By checking here, you acknowledge you have read and understand the above terms, and are consenting to the use of your electronic signature in lieu of an original signature on paper.


*The first reserved date begins at 12:00am on the date reserved.
**  If you cancel and receive a partial refund, but we are able to rebook the entirety of your cancelled stay, we may decide to provide a gift certificate for the amount recouped by re-booking, but the amount is at our discretion based on the circumstances of the cancellation and the work it takes to rebook. 

***GIFT CERTIFICATES FOR STANDARD CANCELLATIONS IN LIEU OF REFUNDS
Should you opt to take the 100% gift certificate (instead of a refund to your card minus the cancellation fee) for a cancellation not related to a border shutdown or non-essential travel ban, but determine later you cannot use it, you may request to cancel the certificate and receive a partial refund. The refunded amount will be calculated based on how far in advance the booking was cancelled. Example: you cancel your 3 night stay 50 days prior to your reservation and take the gift certificate worth 100% of the deposit in your name. A year later you decide you won't be able to use it and request a refund OR ask for the name on the certificate to be adjusted and transferred to someone else. The gift certificate will be refunded to your credit card or digitally transferred to another individual MINUS the cancellation fee of $25 plus tax, the fee for cancelling more than 45 days prior to the booking in this case.


For details on how we deal with border shut downs please go to the Book Now Section of our website and view POLICIES