R11, 2023-07-20

NOTE: Artisan Inn, Vacation Homes, Twine Loft Dining does not accept paper waivers, please submit electronically.

Artisan Inn Rental Waiver 
& Cancellation Policy
Guests agree to respect the following policies.

  • Smoking is not permitted inside the property.
  • Pets are not permitted.  
  • The max number of guests listed for a property may not be exceeded and Artisan Inn properties (inside and grounds) may not be used for special events (ex weddings, parties..) unless permission has been granted by management. 


Between the time your payment is processed and 10pm Newfoundland time the following day, cancelled reservations will be subject to a fee valued at 6% of the deposit unless the reservation was made within 8 days of the first booked date. Bookings made within 8 days have one hour to request a cancellation in writing to info@trinityvacations.com. This covers the cost of the bank processing and refunding the deposit.

DEPOSIT POLICY FOR CANCELLATIONS MADE

MORE THAN 30 DAYS PRIOR TO THE FIRST RESERVED DATE*

BOOKINGS OF 1-4 NIGHTS

ROOMS & STUDIO SUITE will be refunded minus a cancellation fee of $25 plus tax

VACATION HOMES & CAMPBELL SUITE will be refunded minus a cancellation fee of $45 plus tax

BOOKINGS OF 5 NIGHTS + for any property
10% of the deposit + tax is withheld for bookings of 5+ nights. Guests can also choose to receive a gift certificate in their name worth 100% of the deposit***.

EXCEPTION: DEPOSITS FOR BOOKINGS TOTALLING MORE THAN $3500

WHEN WILL REMAINING BALANCE BE OWED?

VACATION HOMES & CAMPBELL SUITE 

Within 30 days of the first reserved date*, the total amount of the remainder of the reservation is owed and non-refundable and may be processed by the inn.

TRINITY ROOM, COVE VIEW ROOM & STUDIO SUITE

Within 21 days of the first reserved date*, the total amount of the remainder of the reservation is owed and non-refundable and may be processed by the inn. 

EXEPTION A: Room bookings of 5 nights or longer will have their remaining balance processed 30 days prior to the reservation and is no longer refundable. 

EXCEPTION B: BOOKINGS TOTALLING MORE THAN $3500
The remainder of the reservation is owed by 45 days prior and can be processed by the inn.

Shortening a stay during this period or changing booked dates renders the deposit non-refundable and not applicable to the total for your stay.**

We do not offer gift certificates or shifts to later dates as an option should you need to cancel a reservation within 30 days as it can often be too difficult.

It is the responsibility of the guests to ensure travel insurance has been purchased.


Should you request to cancel within the outlined time period of the reservation and the inn has not yet charged the remaining balance, the inn still retains the rights to charge the remainder of the stay to the individual who booked. **

See below the signature field for further explanation for *,**,***


Travel insurance is an essential way to protect your trip investment. Consider selecting a cancel for any reason policy and one that covers trip interruption / cancellation due to the Covid-19 pandemic


Please enter your legal name as it appears on your passport.

Phone & full mailing address


Click to Sign
Signature


By checking here, you acknowledge you have read and understand the above terms, and are consenting to the use of your electronic signature in lieu of an original signature on paper.


*THE FIRST RESERVED DATE BEGINS AT 12:00AM ON THE DATE RESERVED

**THE INN MAY ISSUE A REFUND IF WE CAN REFILL THE RESERVATION Our cancellation policies are in place to protect the inn from unreasonable loses due to travelers changing their plans. We will reimburse non-refundable portions of a deposit if we are able to rebook the space with a new client. It is up to the guest to contact the inn if the dates/property has been rebooked in order to recoup non-refundable charges. Because the inn may have to invest staff time in promoting the vacant property, offer the property at reduced rate or a length shorter than our minimum night stay in order to refill it, it is completely at the discretion of the inn to determine what amount can be refunded.

***GIFT CERTIFICATES FOR STANDARD CANCELLATIONS IN LIEU OF REFUNDS
Should you opt to take the 100% gift certificate (instead of a refund to your card minus the cancellation fee) for a cancellation not related to a border shutdown or non-essential travel ban, but determine later you cannot use it, you may request to cancel the certificate and receive a partial refund. The refunded amount will be calculated based on when the booking was cancelled and what policy applied. Example: you cancel your 3 night stay 50 days prior to your reservation and take the gift certificate worth 100% of the deposit in your name. A year later you decide you won't be able to use it and request a refund OR ask for the name on the certificate to be adjusted and transferred to someone else. The gift certificate will be refunded to your credit card or digitally transferred to another individual MINUS the cancellation fee of $25 plus tax.


For information about travel shutdowns due to Covid-19 border closures please visit our policies page

Extreme Weather Advisory of Wind, Rain or Snow: While it seldom happens during our 6 month season, should an extreme weather advisory for the above events be issued for your day of arrival and you do not feel comfortable driving to Trinity, we will offer a gift certificate for the value of the first night stay valid for 1 year. This applies only to the day of the weather advisory as guests should be safe to drive out for the remaining days of their reservation. The weather advisory must be in effect within 48 hours of your reservation as sometimes warnings can be issued in advance and storms move to other regions.